What should I do immediately after an Uber or Lyft accident in San Antonio?

What to Do After a San Antonio Rideshare Accident

The actions you take in the first minutes after a San Antonio Uber or Lyft accident determine which insurance policy applies and how much compensation you can recover. James River Insurance (Uber) and Zurich (Lyft) begin classifying the crash the moment it is reported. The steps below protect your rights from the first seconds after impact.

1. Screenshot the App Trip Screen Immediately

If you were a passenger, screenshot the Uber or Lyft app before the trip session closes — capturing trip details, driver name, vehicle information, and active ride status. This is time-stamped proof of Period 3 coverage (the $1 million commercial policy). Once the screen closes, reconstructing that data requires a subpoena. Do this first, before anything else.

2. Call 911 and Seek Medical Care

Call 911. Request medical services even if you feel fine — rideshare accident injuries including concussion, soft tissue damage, and internal injuries frequently produce delayed symptoms. A documented evaluation from the scene establishes the causal link between the crash and your injuries.

3. Photograph Everything

Photograph the Uber or Lyft vehicle, license plate, all vehicle damage, the driver’s license if accessible, the accident scene, road conditions, and any visible injuries. This documentation is essential if the driver or platform disputes the accident circumstances.

4. Do Not Speak to Uber, Lyft, or Their Insurers

Uber and Lyft may contact you within 24 hours. Do not give a recorded statement, accept any payment, or describe injuries before consulting an attorney. James River and Zurich adjusters are trained to classify crashes in ways that minimize platform coverage. You have no obligation to assist in that process.

5. Call Wayne Wright — Trip Data Disappears Fast

Wayne Wright subpoenas Uber/Lyft GPS records and trip logs within 24 hours of retention. Call 210-888-0078 — available 24 hours a day.