What should I do immediately after a delivery truck accident in San Antonio?

Six Steps That Must Happen Before Anything Else Does

Photograph the vehicle’s DOT number, company branding, and license plate before anything moves. Identify who the driver works for and which platform they were delivering for — these are often two different entities. Call Wayne Wright before speaking to any platform representative, claims administrator, or adjuster. Amazon’s Sedgwick claims team and FedEx Ground’s claims unit are trained to contact accident victims before they retain an attorney.

Step 1: Call 911 and Request SAPD Response

Call 911 for police and emergency medical services. SAPD generates the official crash report. Get the incident number before officers leave the scene. If SAPD does not respond, file a Texas CR-2 form with the DPS within 10 days.

Step 2: Photograph These Specific Items

• USDOT number: Identifies the registered carrier in federal records
• Full company branding: An Amazon DSP may be named "[Company] Logistics LLC" — not Amazon. That distinction determines the correct defendant
• License plates front and rear: May be registered to the DSP, fleet company, or a different entity than the driver’s employer
• Delivery app screen: Photograph the driver’s phone mount before they lock it — captures the platform, session, and delivery window
• Driver identification: License, uniform branding, company vest
• Nearby surveillance cameras: Name and address of businesses with visible cameras — footage overwrites in 48–72 hours

Step 3: Get Three Separate Answers From the Driver

• “What is your full name and who do you work for?” — the DSP employer name
• “Who owns this vehicle?” — may differ from the driver’s employer
• “What platform are you delivering for?” — Amazon, FedEx, UPS, DoorDash, Instacart

Step 4: Seek Medical Attention the Same Day

Go to University Health, Baptist Medical Center, or an urgent care facility the same day. Platform adjusters will argue that any gap between the crash and your first medical visit proves the injuries were not caused by the accident.

Step 5: Do Not Speak to Any Platform Representative

Amazon’s Sedgwick administrator, FedEx Ground’s claims unit, and app platform teams will contact you within hours. Do not provide any statement — recorded or unrecorded. You have no legal obligation to speak with these parties before consulting an attorney.

Step 6: Call Wayne Wright Within Hours

Call 210-888-0078 within hours of your accident. Wayne Wright issues preservation demands to the platform and DSP for all delivery app data, GPS records, Mentor telematics, driver history, and van fleet data — before the 48-hour evidence window closes.