What should I do immediately after a delivery truck accident in Austin?

The First 30 Minutes After an Austin Delivery Truck Accident Determine Your Case

Photograph the vehicle’s DOT number, company branding, and license plate before anything is moved. Get the driver’s name, phone number, and the name of the carrier company or platform they work for. Call Wayne Wright before speaking to any platform representative, dispatcher, or insurance adjuster. Platform claims teams are trained to contact accident victims immediately — and your unrepresented conversation is exactly the opportunity they need to minimize your claim from the first moment.

Step 1: Call 911 and Request Both Police and Emergency Medical Services

Call 911 immediately. Austin Police Department will respond within city limits. For crashes on unincorporated Travis County roads, the Travis County Sheriff’s Office responds. Get the responding officer’s name and badge number, and request the incident number before they leave the scene.

If APD does not respond because the crash appears to be minor property damage only, you must file a Texas CR-2 form with the Department of Public Safety within 10 days. In delivery truck cases, do not skip this step — even if the driver is cooperative at the scene, the platform’s legal team will use any gap in official documentation to dispute what happened.

Step 2: Photograph These Specific Items Before Any Vehicle Moves

Delivery truck accidents require specific documentation beyond a standard car crash:

• DOT number: The USDOT number displayed on the vehicle — even delivery vans under 10,001 lbs operating in interstate commerce may carry one. This identifies the registered carrier in FMCSA records
• Company branding: The full name and logo visible on the vehicle — the operating entity may be an Amazon DSP with a name like “[Company Name] Logistics LLC” rather than “Amazon,” and this distinction matters for identifying the correct defendant
• License plate: Both front and rear if visible — delivery vans are sometimes registered to a parent company, a DSP, or a fleet management company, and the registration record will be needed to identify all entities with an ownership interest in the vehicle
• Delivery app screen: If the driver has a phone mounted on the dash showing the delivery app, photograph it before they lock the screen — this shows the platform, the active delivery session, and sometimes the delivery time window
• Vehicle damage: Multiple angles of both vehicles, skid marks, final resting positions, and any cargo that spilled or is visible through open vehicle doors
• Driver identification: Photograph the driver’s driver’s license (not just write down the number), the uniform or vest they are wearing, and any Amazon, FedEx, UPS, or DoorDash branding on their clothing
• Surrounding scene: Traffic cameras, business surveillance cameras visible on nearby buildings, and the name and address of the nearest businesses — their footage needs to be preserved within 48 hours

Step 3: Get the Driver’s Information — Specifically These Items

• Full legal name and personal phone number
• The name of the company or platform they are delivering for — specifically ask “who do you work for” and “who owns this vehicle” (they may be different)
• The name of their employer if different from the platform (e.g., “I work for [DSP name] which delivers for Amazon”)
• The carrier’s commercial insurance information if they have a card — but do not rely on the driver to accurately represent what coverage exists
• Their supervisor’s name and phone number if they offer it

Step 4: Get Witness Information Before Anyone Leaves

Witnesses to delivery truck crashes leave scenes quickly. Get full names and phone numbers from every available witness before they depart. APD crash reports often miss bystanders who did not engage with law enforcement. A witness who saw the van run a stop sign or observed the driver on their phone is potentially critical evidence that disappears with every departing vehicle.

Step 5: Seek Medical Attention the Same Day — Without Exceptions

Go to Dell Seton Medical Center, St. David’s, or the nearest Austin urgent care facility the same day — even if you feel fine. Soft tissue injuries, concussions, and internal trauma from delivery van crashes frequently have delayed symptom onset. Platform insurance adjusters will argue that any gap between the crash and your first medical visit proves your injuries were not caused by the accident. This argument is one of their most effective tools for reducing or denying claims.

Follow all treatment plans, do not miss appointments, and attend every scheduled follow-up. A pattern of consistent medical care builds your damages record. A pattern of missed appointments is ammunition for the defense.

Step 6: Do NOT Speak to Any Platform Representative, Dispatcher, or Adjuster

The platform’s claims process is designed to contact you before you have retained an attorney. Amazon DSP claims, FedEx Ground claims, and UPS claims are managed by dedicated liability teams or third-party claims administrators — not by ordinary insurance adjusters. The call will be friendly, efficient, and professional. Do not provide any recorded or unrecorded statement.

Specifically, do not respond to:

• Calls from the DSP’s insurance company (Protective, Canal Insurance, Great West Casualty, or similar commercial carriers)
• Calls from Amazon’s third-party claims administrator (Sedgwick, or Broadspire in some regions)
• Calls from FedEx Ground’s claims unit
• Any call from anyone who identifies themselves as representing the driver, the delivery company, or an insurance company connected to the crash

You have no legal obligation to provide a statement to any of these parties before consulting an attorney. Once you provide a statement, it is part of the claim record permanently.

Step 7: Preserve Digital Evidence From Your Own Devices

• Your dashcam footage if your vehicle has one — save it to an external source immediately before it overwrites
• Any photos or videos taken at the scene
• Voicemails or text messages from the driver, dispatcher, or any platform representative after the crash
• Screenshots of any app-based communication — if the crash was during a gig economy delivery, screenshot any in-app chat that may have occurred

Step 8: Call Wayne Wright Before the 48-Hour Evidence Window Closes

Call 512-543-4397 within hours of your Austin delivery truck accident. Wayne Wright immediately issues preservation demands to the platform and DSP for all delivery app data, GPS records, Mentor telematics, driver history, and van fleet data. Preservation demands are sent to nearby businesses with surveillance cameras before footage overwrites. The platform’s data team is already working — your legal response needs to be equally fast.